Terms of Service

    Last updated: July 2026

    These Terms of Service ("Terms") govern your access to and use of the CreateOne website, online learning platform, products and services (collectively, the "Services") operated by CreateOne Pty Ltd (ABN 64 108 635 249) ("CreateOne", "we", "us", "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services immediately.

    1. Eligibility & Account Registration

    You must be at least 18 years old to create an account or make a purchase. When registering for an account, you agree to provide accurate, current and complete information and to keep your login credentials confidential. You are responsible for all activity under your account. You must notify us immediately if you suspect unauthorised access.

    2. Services

    CreateOne provides people-development consulting, leadership training, online learning courses, certificate programs, curated bundles, and membership subscriptions. Digital learning content is delivered through our website and/or an integrated external learning management system (LMS). Access to specific features and content depends on the product or plan you have purchased.

    3. Purchases & Payments

    All prices are displayed in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of GST where applicable. Payments are processed securely through Stripe. By making a purchase, you authorise us (via Stripe) to charge the nominated payment method for the total amount of your order.

    • One-time purchases: access is granted upon successful payment confirmation. Digital products are non-tangible and access is provided electronically.
    • Subscriptions: memberships renew automatically at the end of each billing period (monthly or annually) until canceled. You may cancel at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of the current paid period — you will retain access until then.
    • Failed payments: if a recurring payment fails, we may attempt to charge your payment method again. If payment cannot be collected, your subscription may be suspended or canceled.

    4. Refund & No-Refund Policy

    All purchases of digital products through our platform are final and non-refundable. By completing a purchase, you acknowledge and agree that:

    • Digital courses, certifications, and bundles: because access to digital content is granted immediately (or upon enrolment commencement), all sales are final. You waive any right to a cooling-off period or refund to the maximum extent permitted by law. No refunds, credits, or exchanges will be issued once a purchase is confirmed, regardless of whether you have accessed the content.
    • Memberships and subscriptions: you may cancel your membership at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of your current paid billing cycle — no pro-rata or partial-period refunds will be provided. You will retain access until the end of the period you have already paid for.
    • Certification programs: given the extended nature and resource commitment of certification programs, enrolment fees are strictly non-refundable once the program commencement date has passed or upon access to any program materials, whichever occurs first.
    • Consulting and facilitation services: cancellation and refund terms for bespoke consulting engagements are governed exclusively by the specific proposal, statement of work, or service agreement entered into between the parties.

    Exceptions: in limited circumstances where Australian Consumer Law provides a statutory right to a remedy (for example, where a product is materially different from its description or access cannot be provided), we will assess claims on a case-by-case basis. Any such claim must be made in writing within seven (7) days of purchase to info@createone.com and include your order details, a description of the issue, and supporting evidence. We reserve sole discretion in determining the appropriate remedy, if any.

    By proceeding with any purchase, you expressly acknowledge that you have read and understood this no-refund policy and agree to be bound by it.

    5. Intellectual Property

    All content on this website and within our learning platform — including text, graphics, logos, images, course materials, videos, templates, software and design — is the property of CreateOne or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our prior written consent.

    Your purchase of a course, bundle, or membership grants you a limited, non-exclusive, non-transferable, revocable license to access and use the content for your personal or internal professional development. This license does not include the right to share, redistribute, or sublicence the content.

    6. Acceptable Use

    You agree not to:

    • Share, redistribute or resell your account credentials or purchased content.
    • Use automated tools to scrape, download, or copy website or course content.
    • Interfere with the operation of the Services or attempt to gain unauthorised access to our systems.
    • Use the Services for any unlawful purpose or in violation of these Terms.

    We reserve the right to suspend or terminate your account without refund if you breach these Terms.

    7. User-Generated Content

    If you submit content through our platform (e.g. comments, feedback, or forum posts), you grant CreateOne a non-exclusive, royalty-free, perpetual license to use, display and distribute that content in connection with the Services. You remain responsible for any content you submit and warrant that it does not infringe the rights of any third party.

    8. Limitation of Liability

    To the maximum extent permitted by law:

    • The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the content or Services.
    • CreateOne shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of (or inability to use) the Services, including loss of profits, data, business opportunity, or goodwill.
    • Our total aggregate liability for any claim arising from or relating to these Terms or the Services shall not exceed the amount you paid to CreateOne in the twelve (12) months preceding the claim.

    Nothing in these Terms excludes or limits any guarantees, rights, or remedies that cannot be excluded under Australian Consumer Law.

    9. Indemnification

    You agree to indemnify and hold harmless CreateOne, its directors, employees and agents from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your breach of these Terms, your use of the Services, or your violation of any applicable law or third-party rights.

    10. Third-Party Services & External Links

    The Services may integrate with or contain links to third-party platforms, including our learning management system, payment processor (Stripe), and external websites. We are not responsible for the content, privacy practices, or availability of these third-party services. Your use of third-party services is subject to their own terms and policies.

    11. Privacy

    Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information. By using the Services, you consent to the practices described in the Privacy Policy.

    12. Modifications to the Terms

    We reserve the right to update these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should discontinue use of the Services.

    13. Termination

    We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to access the Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will remain in effect.

    14. Governing Law & Dispute Resolution

    These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria. Before commencing legal proceedings, both parties agree to attempt resolution through good-faith negotiation.

    15. Severability

    If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

    16. Contact

    For questions about these Terms, contact us at:

    CreateOne
    PO Box 9174, Brighton VIC 3186, Australia
    Email: info@createone.com
    Phone: +61 1300 885 703